Hello, is this the party to whom I am speaking?
Unless things change I'm going to answer the phone tomorrow. Don't call. I have no idea what I'm doing and have no answers. They threw us in the deep end and promise lifeguards.
So I've got a couple of hours which will probably, at most, be four or five calls. The documentation is complex and detailed and the most difficult thing to learn so each call requires post call filling out here, macro there, etc. They only expect 2/hour for the first 30 days so I can likely handle it.
If it is anything like the email (when I bring up an email it is one written on 9 Sept... there are something like 4 thousand emails in the queue right now) the people will be happy to have anyone on the phone, even me.