To live and die in QA
I've got a remedial customer service performance meeting next week. Sigh. My numbers took a dive in my most recent call they looked at. When I read the review I found two issues. The first was reasonable. They want us to point customers to a self serve app to reset their financial information. I neglected, while helping someone, to point that out.
All the rest was pieces of flair. I didn't say the company name enough, didn't point out the latest features of the product, etc, etc, etc.
That is going to kill me.
I think it was mostly the grader, how they looked at the call. I'm fairly consistent although I do more frequently say the company name but now I've been marked the other graders are going to be looking and counting.
Going in I had the thought that I was never going to be enough of a cheerleader to meet what I suspected their goals would be.
But it is just another day so we'll see. Meanwhile I'm achieving my objectives for the most part. We'll have to see about the rest.