Got my first Butcherbox. Bacon, beef roast, three huge chicken breasts, couple of NY strips and some hamburger. I've not tried any of it yet but it seems to be a good value so far.
But it came two days early. Great, you think. BUT I don't randomly open my front door during the day. In fact I seldom open it. And I get so many randoms on my Ring doorbell I turned off the notifications. So they delivered (LSO was the delivery service) and I got no notification but happened to open the door for something else and there it was. Surprise!
It could have easily sat there a day or two. Fortunately it was all still frozen although the dry ice was all gone. All in all not a huge deal until I got an email today from Butcherbox saying that my shipping was delayed. ??
I wrote them a nice note saying they needed to:
1 — Kick LSO's ass. There is no interface for LSO to notify me about shipment status. USPS, UPS, and Fedex all have a way to get me an email notification or something.
2 — Figure out why they don't even know the true status of the shipment.
I presented the note as a help to them. They are using LSO as a cheaper shipping method trying to keep costs down which works for me. And LSO needs to step up if they want to play in the big leagues.
The response email I got back was encouraging:( Collapse )