Working is entirely self induced stress. The processes are very complicated and so many pieces to know. I think it is just not so organized. Doing something simple requires using three or four different systems and all kinds of repetitive documenting. Everything I'm doing right now is for the first time which is not a problem if I don't care about how the customer perceives me (and, really, why should I?) and they don't mind being on hold.
So far they've all be very nice but for the one woman who held me accountable because she didn't read the agreement and wanted me to give her something for which she was no longer eligible.
All in all the calls and emails have been good. Even the people who are upset are nice, at least the ones I've talked to (some mileage has varied... I've been lucky).
I had a computer instructor who taught me the best lesson in computers I've ever heard. His name was Ensign Odo. He said, if your computer is doing something wrong I want you to raid your hand and say "Ensign, Odo, I made a mistake."
I think that should be a requirement for anyone calling into customer service. I mean, occasionally it will not be their mistake but starting from that position is a great place to start. Because it is nearly always the truth.( Collapse )
Both Dana and I sleep with CPAP's. It is kind of like the pod people but, really, Zoe needs one too.
Having a CPAP is like a drug for me. A good drug. I use it every time I sleep. My body is so happy when I do.
Mine started coming up with a message saying it was about to die. It was an auto message after a certain number of hours, I'm sure, but I'd not be happy at all if I had to go without it. The damn things have a long lead time. Can't just go to the store and buy it.
So I called about three weeks ago and it is being delivered today. Late today. I'm going to the store before it gets here and we'll be making dinner kind of late. They said something about setting it up and giving me instructions. I'm pretty sure the guy delivering it was in diapers when I was on my first of what is now three CPAPs. No help needed. And I really don't need someone in the house, in our bubble, who does not absolutely have to be here.
I just called and made sure about the delivery time. Off to the store.
You need anything?