October 4th, 2020

My smart car becomes less so

It is all my fault.  I got a new battery and my sister susandennis got me a Smart Vehicle Health Monitor that will be here tomorrow.  So not at all surprising when I got in the car today that it turned over half a turn and then just clicks.  I think the starter died as it still has juice.  

It is funny that it is just a minor annoyance.  I've got Dana's car (huge monster of a Rav 4 that it is) and, oh yeah, I work at home.  I've been practicing for months to not go anywhere and gotten pretty good at it.

So I called a mobile repair guy and he says he can be here Wednesday.  As long as he can fix Smart cars suffering, apparently, from some dementia Wednesday is fine.  I really don't want to do the tow truck thing.

Hanging in here.

Misanthropic customer service

I've turned the corner or mostly so.  For the most part I know what to do when someone calls with a problem.  Still some processes to learn but I no longer have to ask on Slack help every time. I can usually figure it out.  So even as a true misanthrope I'm a male so I like to fix problems and I love being right and successful.  So working on a medium complex problem and successfully solving it is like finishing a medium difficult Sudoku.  But I get paid and the members love being helped.  

The other thing is now I don't own the company I don't own the huge complaints when someone else has totally screwed up something.  I had a woman on the phone who had been on hold and then was with the wrong department and somehow ended up, by her account, being on hold for an hour and was at her wit's end.  The guy that sent her to me just did a cold dump to our line and had no notes so I had to start over with her.  She was very cranky and my response was 'you should be, I would be too'.  She started responded positively to me but apparently someone was waiting for her and she hung up in frustration.  I would have loved to help her but no matter.  I updated the ticket and moved on.  Since I do not own the company I don't own such problems and I did not give it another thought.

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