October 29th, 2020

Masked difference

I have slept with a CPAP machine for about 22 years now.  Until recently it has worked fine.  For whatever reason the same solution no longer solved the problem and I've been in various levels of sleep deprivation for months now.  I remarked on this problem a few weeks back and texasts helped me decide to go another route, that of a full face mask.  The original masks were less than satisfactory but they have reinvented them (I love being on the back end of the baby boomers) so they are comfortable and work with my beard.  

The upshot is I've had several days of excellent sleep.  I'm not fully used to the mask but my machine measures all kinds of elements of sleep and it says I'm getting nearly a perfect, apnea free, sleep.  I can feel the difference throughout the day.  

After a lot of years on ships where there is no such thing as a full night's sleep I treasure my sleep and increasing the quality makes such a difference to my waking attitude.

Time to start my day job.  Second to last day.  Only two and a half hours today.  A couple of hours tomorrow and I'm on my own again.


83

Masked Indifference

Ok, ok... I'm writing this mostly so I can create two titles like a set of Jeopardy categories.  But I did notice something my brain did earlier today.

Of course I'm starting to have second, third and fourth, etc thoughts about stopping my current employment in exchange for the unknown.  But I did something today that helped.  A lot.  I went to the section that grades us and read the most recent comments on my service level performance.  My Rubric output (wave of nausea just passed over me using that word).  

I actually have been doing fairly well, about my norm, in the grading.  Way above the average and above what is required.  But I read the latest comment and it solidified any thoughts I might have that I was doing the wrong thing by leaving.  

It indicated my empathy was a little insufficient with an example that I won't quote but essentially said how sorry I was the member had two subscriptions.  Not that I would fix it, I had.  Not that I would refund the couple of moths of overlap.  I'd done that too.  Expeditiously and without fanfare.  But I was not sufficiently empathetic with the member's plight of having to reach out and get this corrected.

Now for me, I'd give a customer service rep a hundred stars if they said, "That sucks, here, fixed, ok?"  

But we need to say how much we are in alignment with our customer's angst and, well, how much we understand and care.

Yeah, four more hours of it and then maybe not so much a customer service agent anymore. 

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