February 23rd, 2021

Back to the normal

Weather trauma is over here.  The high today is forecast to be 77 (25) degrees.  

So back to the norm, AKA middle of a pandemic, working day.  I've got a very few hours on the job today.  Only 10 to 14:30 with half an hour off in the middle.  I committed to 10 hours a week but sign up for 15-18 ish.  Not at all arduous but enough so I don't forget too much between shifts.  The shifts are call to call to call.  I block out a few mins between calls to catch up notes and such but soon as I click available the phone rings and the next case pops up.  

The tax product is really good.  It is amazingly sophisticated software with exceptional security and assistance availability build in.  And most of the people who I get (lower level helper here) have the free version and are getting help at no cost.  Doesn't make them any more appreciative but I do wonder how the company makes money when so many are using their product for free.  And on their phones.  Tons of people doing their taxes on their phones!  Some with more than just a W-2 but really, what a PIA!

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